PRIVACY POLICY

This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our website www.fbc-london.com (‘The Site’) and customers who purchase products, purchase tickets for our events, attend our events or subscribe to our newsletters.

OUR PRIVACY COMMITMENTS

We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so. We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed. For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

DATA COLLECTION

We collect the following Personal data from or about you as a FBC London customer:

  • Personal Data Collected Directly from you purchasing an item from our website: your name, phone number, postal address, email address, credit/debit card information. Our legal basis for the collection and processing of this data is the provision to you of the product purchased by you.
  • Personal Data Collected Automatically from the use by you of The Site. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate The Site and provide you with access to the pages you wish to access.
  • Personal Data received Indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.

DATA USES

We use your Personal Data:

  • For the administration of your purchases and our events and to contact you about your purchase (for example to confirm satisfaction with product or with details on your tickets and your attendance).
  • To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);
  • To analyse the purchase history of our customers and the way our customers use The Site.

COOKIES

We use cookies (small text files which are transferred to your browser by The Site to identify data traffic patterns, personalise contents and support security. The cookies we use are described in more detail in our cookie statement. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer be able to use the entire functionality of The Site.

GOOGLE ANALYTICS

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to The Site. Google uses this data only to provide us with information on how users use The Site and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

DATA SHARING

FBC London will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate The Site, provide our services to you and administer your account.

SOCIAL MEDIA

We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

Facebook >> https://www.facebook.com/privacy/explanation

Hootsuite >> https://hootsuite.com/legal/privacy

EVENT GUESTS

DATA COLLECTION

We collect the following data from you as an FBC London event guest:

  • Data Collected Directly: your name, email address, postal address, gender in the website registration process.
  • Data Collected Indirectly: your attendance history.
DATA USES

We use your Personal Data:

  • To contact you about your attendance (for example with your arrival time);
  • To contact you with future event marketing messages (for example with branded newsletters or an advertisement on Facebook);

DATA SHARING

FBC London will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate The Site, provide our services to you and administer your account.

SOCIAL MEDIA FOLLOWERS

We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

DATA USES
  • We use this Personal Data:
  • to provide bespoke social media content (for example by analysing your general interests);
  • to create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
  • to find out more about our digital community (for example by analysing the age ranges of our followers).
DATA SHARING

FBC London will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate The Site, provide our services to you and administer your account.

WEBSITE VISITORS

DATA COLLECTION

We collect the following Personal Data about you if you visit one of our Sites: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating The Site, providing you with access to the pages you wish to access,  understanding the interests of our potential customers and providing you with relevant information about our services.

DATA USES

We use this Personal Data:

  • to provide you with bespoke website content (for example by analysing our site visitors’ age ranges);
  • to gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
  • to create bespoke marketing messages (for example by analysing the click throughs on our Sites);
  • to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our Sites);
  • to collect site statistics.

For more information please see our Cookie Statement.

DATA SHARING

FBC London will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate The Site, provide our services to you and administer your account or otherwise as required or permitted by law.

DATA PROCESSORS

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

PAYMENT PROCESSOR

TICKET SELLER

CLOUD STORAGE

Google Drive>> https://cloud.google.com/security/compliance/eu-data-protection/

Microsoft Exchange >> https://privacy.microsoft.com/en-GB/privacystatement

Dropbox >> https://www.dropbox.com/help/security/data-transfers-europe-us

Salesforce >> https://www.salesforce.com/uk/company/privacy/full_privacy/

SOCIAL MEDIA PLATFORM

Facebook, some data centres located in the U.S. Privacy Shield Certified. https://www.facebook.com/privacy/explanation

Survey Tool: Survey Monkey, located in the U.S. Privacy Shield Certified. https://www.surveymonkey.com/mp/policy/privacy-policy/

WEB MANAGEMENT TOOLS

  • Google Analytics, located in the U.S. Privacy Shield Certified. https://www.google.com/policies/privacy/

DATA SECURITY

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised FBC London employees.

We regularly review our security systems to ensure that your Personal Data remains safe and secure.

DURATION OF STORAGE

We will maintain records of your Personal Data for as long as you remain:

  • a registered subscriber to our mailing list;
  • a registered user of any of our Sites;
  • have completed a purchase with FBC London in the last 36 months; or
  • for as long as is necessary to provide our services to you.
  • If you have not opened any email communication from a FBC London brand or interacted in any other way with our brands for 36 months we will regard you as an inactive subscriber and delete your details from our records except where retention is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.

YOUR RIGHTS IN RELATION TO PERSONAL DATA

You can update your subscription preferences or unsubscribe from our marketing communications at an time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe”) or by sending your request with detailed instructions for our Customer Services team.

You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data.  Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data.  You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.

You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.

CHANGES TO OUR PRIVACY NOTICE

We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to The Site and if we consider it to be appropriate we will notify subscribers of any material changes by e-mail.

CONTACTING US

FBC London Limited is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. We are a limited company registered in England and Wales (registered no. 8248993) with registered offices at The Studio, 12 Francis Street, London, SW1P 1QN.

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Sites, our contact details are as follows:

FBC London, The Studio, 12 Francis Street, London, SW1P 1QN

info@fbc-london.com

020 3262 0320

COOKIES

This website uses cookies to enhance your user experience, to analyse website traffic and performance and to inform our digital marketing activity. We use a website management system that utilises apps and services that are out of our control. The data stored by these third parties is used to monitor and improve products and other websites you may visit.

By continuing to use our website, you consent to our use of cookies. You can refuse or delete cookies at any time by visiting the help and support tabs on your browser. Please note this may affect some of the website features you currently enjoy.

To find out more about cookies and information on how to stop them, please visit Cookiepedia.

TERMS & CONDITIONS

These terms apply to use of the FBC London website, if you continue to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use which, together with our privacy policy, which will govern our relationship with you in relation to this website.

The website is owned by FBC London Limited (Company Number 08248993) a company registered in England with principal place of business at 12 Francis Street, London, SW1P 1QN. VAT No.152 3239 34. Tel 020 7828 6591. You can email us at info@fbc-london.com.

The use of this website is subject to the following terms of use:

DATA PROTECTION AND COMMUNICATIONS

When you place your order through our website, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Policy.

In order for us to fulfil our obligations in respect of these orders, we will communicate with you by email. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.

Our privacy policy does not encompass sites maintained by other companies or those sites who redirect to fbc-london.com. This also relates to sites you access or are redirected to from fbc-london.com.

When registering with us you will be providing a username and password and you must keep such information confidential. Do not share such information with third parties. FBC London reserves the right to disable any user account if we are of the opinion that you have failed to comply with these terms.

By subscribing to our newsletter you will receive email communications from us regarding product updates, promotions, news or events. You may unsubscribe at any time to our newsletters and other updates by clicking the ‘Unsubscribe’ link in the email. You may also email digital@fbc-london.com to opt out.

GENERAL TERMS

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

When you place an order to purchase products through our website this is an offer by you to purchase those items. By placing the order, you are providing details which are true, accurate, current and complete. We will confirm receipt of your order by sending you an email. Once the order has been processed we will send you another email with the full details of your order and you will be given a Sales Order Number, this is the point at which we accept your order and the contract is formed.

FBC London reserves the right to withdraw orders if pricing or stock issues arise.

FBC London will not be liable if, for any reason, our website is unavailable at any time or for any period of time. We may restrict access from time to time to some parts of the website. We reserve the right to withdraw or amend the service we provide on our website without notice.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

DESCRIPTIONS AND PRODUCT INFORMATION

All products displayed are available while stocks last. We will make every effort to ensure that the products are reflected as accurately as possible. All photos, description matter, specification and advertising issued on this website and any description, photos or illustrations contained in our brochure or catalogues are issued for the sole purpose of giving an approximate idea of the products described in them.

PURCHASING PRODUCTS

The prices displayed on this site are quoted in GB, Dollar and Euro, depending on your location selection and will include VAT of 20%. Delivery charge may be applicable and will be applied during the check-out process. We reserve the right to update the pricing displayed on the website at any point.

We will provide dispatch estimates, however these are not guaranteed dispatch times. We will advise you by email or telephone should there be any delay in the delivery times or if any product is unavailable.

Payments through this site may be made by Paypal or most major credit cards.

For shipping and delivery, please refer to our Shipping Information page.

DISCOUNTS, PROMOTIONS AND GIFTS

FBC London may from time to time offer promotional discount codes for items purchased through this site. To redeem a promotional code, enter it on the basket page before proceeding to the checkout. A promotional code cannot be applied after an order has been placed. Only one promotion code can be used per order. Promotional codes cannot be redeemed against sale items or against shipping costs. FBC London reserves the right to exclude certain items from promotions and FBC London reserves the right to withdraw a discount code without prior notice.

FBC London may run promotions and gift packages which may apply in respect of any, or certain products purchased through this site. Refunds and exchanges are subject to our normal terms.

ACCEPTABLE WEBSITE USE

You must not misuse our website by knowingly introducing viruses, Trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, computers or database connected to our website or use our website in any way that is fraudulent or breaches applicable local, national or international laws or regulations.

FBC London may make changes to this acceptable use policy at any time.

TRADEMARKS AND COPYRIGHT

All trademarks reproduced in this website which are not the property of, or licensed to FBC London, are acknowledged on this site. All content included on this website is the product of FBC London Ltd and as such is protected by international and UK Copyright and other intellectual property laws. You are prohibited from reproducing all or any part of the contents of this website except in accordance with these terms.

You may temporarily download or print pages from this website but only for your own personal, non-commercial.

You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you:
– do not make any modifications to the extract or pages before re-copying, extracting or forwarding
– you acknowledge that the extract is from this website
– you include the URL address of this website on the extract

You may not incorporate any part of this website into any other work or publication, including into an electronic work, without FBC London’s prior written consent. You may not frame this website within any website controlled by you.

DISCLAIMER

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website.

FBC London will endeavour to keep this website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

LIMITATION OF LIABILITY

Nothing in these terms shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence.

However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these terms

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of these terms or your violation of any law or rights of a third party.

COMPLAINTS

Should you wish to make a complaint or provide feedback, please email info@fbc-london.com

Alternatively you can write to us:
Customer Service
FBC London, The Studio, 12 Francis Street, London, SW1P 1QN

We take complaints seriously and will endeavour to investigate the matter fully.

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